Please note: The individual client will always be ultimately responsible for payment of all Hydrotherapy accounts.

1) Private Paying

Treatment, Hydrotherapy passes and support products must be settled on the day of each appointment, or start of each Hydrotherapy pass. Payment is accepted via credit card (Visa & Mastercard), EFTPOS or cash. Direct debit and online payment is also available. After each appointment, you will be sent an invoice with our payment details.

Direct Debit:

Capital Hydrotherapy (St George)

BSB: 112 908

Account Number: 420 801 066

reception@capitalhydrotherapy.com.au

2) Motor Accidents Authority (ACT and NSW)

A referral from a medical practitioner will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:

• Claim number
• Name of insurer
• Address of insurer (ACT or NSW)
• Contact phone numbers for the insurer
• Claims officer name and direct phone number
• Letter from the insurer stating that liability has been accepted

If you do not provide the above information, you will be required to pay for your treatment at private rates.

3) COMCARE and Workers Compensation (ACT and NSW)

A referral from a medical practitioner will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:

• Claim number
• Name of insurer
• Address of insurer (ACT or NSW)
• Contact phone numbers for the insurer
• Claims officer name and direct phone number
• Employers name and contact address
• Letter from the insurer stating that liability has been accepted

If you do not provide the above information, you will be required to pay for your treatment at private rates.

4) EPC (Enhanced Primary Care)

Rebates from Medicare are strictly limited and your GP must confirm that you are eligible and complete an EPC plan before treatment can be started (only one on one treatments, no group therapy rebates for Medicare). To be eligible for an EPC plan, clients must generally meet 2 criteria:-

1. The condition is considered chronic determined as being, or is likely to be, present for 6 months or longer.
2. The condition is complex – usually determined by the fact that 2 or more health practitioners (including any EPC referred practitioner(s) but not your GP) are involved in the care of the client.

For more information: www.medicareaustralia.gov.au

EPC clients are required to pay the service fee upfront and seek the rebate from Medicare later. The EPC plan is a special referral form from your GP. EPC clients will need to provide this form prior to treatment so that we can correctly bill your treatment in order for you to claim a rebate from Medicare.

5) DVA (Veteran Affairs)

We will invoice DVA directly for treatment costs, so long as the following information is provided:

• A referral from your GP (on D904 form or the GP’s letterhead) stating the condition to be treated, GP’s provider number and date of referral.
• White or gold card is provided.